Details, Fiction and empire floors coupons

I talked Together with the saleman, following attempting the 800 number of which they instructed me they'd no manager. The salesman mentioned he would see about getting the "head" of your Denver office to speak with me.

We realize your irritation, and we guarantee you that we just take matters such as these really very seriously. We’ll be in contact with you Soon to discuss your issues.

Your gratification is crucial to us, and we’re upset to find out that the carpet will not be Conference your anticipations. We’ve located your account, and we’ll be in contact along with you Soon to discuss feasible repair service selections.

June 19, 2018 at nine:04 am I've talked to various customer service individuals that all tell me somebody will phone me back again but nobody at any time does? Past 7 days Empire known as me to inform me that they might be out Monday June 18 th to set up our carpet, On Sunday anyone named Tony referred to as me and said had been they putting in carpet on Monday or laying it down. I stated it had been a place rug he requested if I realized the scale. I reported your salesman measured it, Tony claimed the dimensions were not over the buy.He would call the salesman Carmelo to get them however, if it needed binding it couldn t be accomplished the next day. I said All of this was given to Carmelo and you also don t know any of it the working day prior to your suppose to come back out. I am eighty decades aged and my spouse and I moved all we could in our Bed room simply because they have been popping out the next day.

Extended story small, following confirming the carpet we had selected and surveying the rooms, they subsequent supplied recommendations regarding how to most effective carpet the stairs. I questioned which one particular was best (we are just receiving the household prepared to sell) and he said it failed to make a difference and recommended the Hollywood suit.

twelve/8/2017 3:50pm until four:32pm Normal Supervisor ticket # one-2925075011 a customer back no this is not good as I will not be readily available. My time line for availability is past. I advised her to read all of the calls I've accomplished Considering that the 3th of November. I want my a reimbursement. I'll seek the services of another person to do my floors in January or February After i am out there all over again. This man or woman receives back on and claims she termed Philly and canceled my deal I instructed her I didn't tell her to do this I would like my a refund so she will get a regulate on line who I have spoken to in advance of, he said he doesn’t know why the ticket was closed for a refund and no-one called me to debate the issues.

Your pleasure is very important to us, and we regret to hear you’re not happy with your ground mend. We’ve Found your account, and we’ll be in touch with you shortly to debate your fears.

I under no circumstances read from corporate... I get in touch with Baltimore all over again haven't read back again. I call the call center once again and was promised that everybody concerned was included in the email and everyone within the corporate office she and an individual need to get back to in 24 hours but it was just after several hours.

We all know your time is valuable, and we regret to hear that you choose to had been inconvenience by a skipped appointment. Be sure to email us at customersupport@ empire-today.com along with your issues combined with the Avenue address of the scheduled appointment. We stay up for creating items legal rights for you personally.

September 26, 2017 at 8:04 am It is really challenging to take care of a firm that does not Have got a retail store entrance plus the customer service agents satisfaction themselves on scripted responses and refuse to pay attention to the details of your problems. I bought carpet and baseboards from your business,equally were scheduled to generally be set up on Thursday, the fellows doing the baseboards showed up with the wrong measurement basboards, he still left and under no circumstances said when he would return. I tired empire roofing reviews contacting Empire for over 2 hours to inform them to deduct the price of the base boards and I can pay for them once They're mounted.

This is a catastrophe!! I had been speculated to be web hosting a party tomorrow and I have a scarcely furnished front room with harmed carpet just kind of laying there!

I really woukd just like a call from a senior government that may make decisions appropriately. I’m just asking to become addressed with and fullfill your contract. If I broke my arrangement nobody would stand for it. This is really a Terrible way to take care of your customers.

August sixteen, 2018 at six:eleven am We've got experienced Empire put in carpet for our dwelling about the many years. I referred to as in seven/2018 for carpet repair as my Doggy scratched up a little portion our master bedroom carpet. Initially, Once i referred to as, the consultant said that somebody would simply call with 24-forty eight hours…took a few 7 days. The moment contacted, Empire mentioned a person from other department would get in touch with….no call. I at last obtained a keep of some 1 almost four-five weeks afterwards!! Eventually, I believed we created progress..not! The sales person, following a lot of email messages backwards and forwards which includes photos of spot wanting restore, a date was scheduled for the “repair”. I used to be advised to clear out full space (couldn’t understand why whole room needed cleared out for patched/maintenance and questioned it numerous moments). Service was scheduled, area entirely filter out, and even acquired reminder phone working day ahead of. Properly, day of appointment, I had been referred to as and advised they had to reschedule. I was exceptionally upset and referred to supervisor, Tim, who was Definitely no assist and “could do nothing about this”. I demanded to talk to his exceptional, Robert.

Questioned two gurus who mentioned materials was poor. In August 2017 named Empire, they sent anyone plus they reported they were being intending to repair the places which were lousy. The other expert we employ explained it absolutely was all your home. So we failed to accept Empire's supply, they hired a third party inspector who agreed it absolutely was all the house. So Empire stated they may alter the entire floor and we decided to upgrade to strong hardwood floors simply because the quality of the engineer they brought was terrible. So we paid a distinction. To start out I termed Empire to inquire when they were likely to deliver the Wooden beforehand so it get acclimated (due to the fact That is what everybody else advised). They told me that was not required. Okay.

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